In her presentation, Dr. Suraksha Gupta discusses three areas in retailing that need to be researched. They are:
- information management
- knowledge of how consumer loyalty works in emerging markets
- how the retail industry can help address social issues
Concluding her presentation, Dr. Gupta says that one of the major hindrances to conducting research on these topics is the availability of data and that it can be to a certain extent overcome by collaborating with senior professors.